Data deletion

The store decides how your data is used, so ask the store first. Its owner can erase you from the chat in Warmluke, which at once deletes your WhatsApp number, name, every message, the team’s notes and your marketing choice. It cannot be undone.

If you can’t reach the store, write to dev.warmluke@gmail.com with the store’s name and your WhatsApp number. We will act promptly, and within 30 days at most.

A request made through Shopify reaches us on its own and erases you the same way, WhatsApp chats included. Your past orders stay with the store, no longer attached to a name.

To stop marketing messages without deleting anything, reply “stop” to the store on WhatsApp. Messages already delivered stay on your phone, and Meta keeps its own records under its own policy. Copies in database backups are overwritten on the provider’s normal cycle.

• One customer: open their chat, then Erase this person.
• WhatsApp: disconnecting removes our access token and stops the assistant. Chats stay with the store until you erase the person or the store goes.
• The whole store: disconnecting it deletes everything we copied from it at once, WhatsApp chats included.
• Your account: write to dev.warmluke@gmail.com from the address you sign in with. We delete the account and everything in it within 30 days. It cannot be undone.

Connecting WhatsApp through Meta gives us your WhatsApp business account’s id, its number and an access token. We do not ask for or keep your personal Facebook profile.

To remove our access, disconnect in Warmluke, or remove Warmluke from your Meta Business settings under Apps. To have the rest deleted, follow the steps above for your store, or write to dev.warmluke@gmail.com.